Section 10 Public Works
Policy 10-1 PUBLICIZING UNSCHEDULED WATER SERVICE INTERRUPTIONS
DISTRIBUTION: All Departments
DATE: April 11, 1978
SUBJECT: PUBLICIZING UNSCHEDULED WATER SERVICE INTERRUPTIONS
PURPOSE: To establish policies and procedures to insure rapid notification
customers when major unexpected water service interruptions occur. To formalize
standardize publicizing procedures so the Lawton community is alerted to major water service
problems and status of restoring service.
BACKGROUND: Providing continuous uninterrupted water service to the city
is one of the
major responsibilities of the City of Lawton. It is a goal to provide this service without
unscheduled interruptions. However, breaks in water delivery systems occur unexpectedly which
require emergency repairs, sometimes for extended periods of time, during which time water
service is interrupted. Numerous people, functions and activities are affected which prompts
many telephone calls to city offices inquiring into the status of the service and causing further
delays in restoring the service.
Historically public announcements through the various news media, radio and
reduce the number of telephone calls and the resultant delays.
PROCEDURES: 1. Public Works Department is responsible
for providing and maintaining
water service for the city. When an interruption in the delivery system
occurs, Public Works
Department immediately dispatches the necessary maintenance
crew to resolve the problem.
2. When the interruption is caused by a delivery system of 12" or larger,
it is considered a
major break and the supervisor at the site will take the following actions:
A. Determine area of the city affected and estimate time water service will be
B. Notify the following news media of the delivery system break, the area affected,
estimated time when water service will be restored. Should the stations be closed, they will be
notified as soon as is practical after they have opened.
1) KCCO and KRLG Radio. Telephone production man at 355-1051 from 4:00
8:00 P. M. Then until 2:00 a. M. telephone 355-0098. From 2:00 A. M. to about 4:00 a. M.
radio station is closed.
2) KSWO Radio and Television. Telephone radio station news room at 355-1380
5:30 A. M. and 8:30 A. M. Between 8:30 A. M. and 5:00 P. M., telephone
news rooms at both
radio (355-1380) and
Administrative Policy 10-1
television (355-7000) stations. Between 5:00 P. M. and 11:00 P. M. , telephone
station. Between 11:00 P. M. and 5:30 A. M., the stations are closed.
3) KLAW Radio. Telephone news room at 357-2860 from 8:30 A. M. to 5:30
P. M. At other
times, telephone on-duty announcer at 357-1015.
C. Notify critical businesses and industries in the area affected so that necessary
actions can be
taken. Critical businesses include activities where water is essential to perform function or
prevent damage to equipment, i.e. fire department, manufacturers, nursing homes, hospitals,
D. If it is necessary to revise the estimated time when water service will be
restored, the news
media will be immediately notified of the change.
E. The various news media will be informed when water service has been
RESCISSION: This policy becomes effective April 11, 1978, and will remain
in effect until
ROBERT E. METZINGER